BlogManaging Hearing Loss When On The Phone

Managing Hearing Loss When On The Phone

Tips to manage hearing loss when speaking on the phone

Phones calls are part of peoples daily lives, however, for people with hearing loss, they can pose difficulties.

There are ways to help ensure calls are made easier to understand, as the other person must be mindful of who’s listening.

If you're calling someone with hearing loss consider the following:

  • Use a landline as generally, they are easier to hear on, however, both phones and mobiles can be optimised for hearing loss
  • Prior to the call set the volume at the right level
  • Speak clearly, don't get too close to the phone receiver or speech clarity may be distorted
  • Speak at a reasonable pace (too quick and it will be hard to understand, too slow and it may feel undermining)
  • Be aware of the time you are calling as hearing loss can in some cases cause excessive fatigue
  • Ensure no background noise, call from a quiet place
  • Never pretend you heard something if you didn’t, simply ask the other person to repeat to avoid embarrassment
  • When possible, use video calls, as lip reading is hugely helpful when it comes to hearing loss, giving a better idea of what someone is enunciating.

An amplified hearing loss phone has additional features that can automatically increase the sound of incoming calls, the volume of the ringer, etc. Other phones that are equipped with an inductive coupler can reduce background noises, making calls as clear as possible. These devices should be marked with an ear symbol or as “hearing aid compatible”.

Signs to get a hearing test

A hearing test is the best way to measure hearing, qualified audiologists will start be looking for excess ear wax, in case you simply have blocked ears from wax and require microsuction treatment. They will also look for any signs of an ear infection or fluid in the ears. If you have undergone prolonged loud noise exposure, e.g. work around noisy machinery, concerts, shooting etc. hearing damage is more likely.

A hearing test can determine any noise damage. There are many causes of hearing loss, it is not always possible to determine for certain the contributing factors.   

A hearing test will look to measure hearing at different pitches and your speech understanding and reflect your hearing capability and whether or not the assist of a hearing aid is required. Recommendations are made based on the best solution for the individual. 

Ask yourself these few simple questions:

  • Do I hear ringing in the ear/s? (tinnitus -damage to the ear or hearing nerve)
  • Are people mumbling? (speech is not clear and difficult to understand)
  • Do I struggle to hear in noisy places? (this could be hearing loss, however, can also be related to auditory processing)
  • Are family or friends shown concern? (loved ones are often the first people to notice changes in hearing, conversation, TV and music volume requirements)

Common recommendations following a hearing test, if hearing damage is found may include:

  • Hearing protection (custom made)
  • Hearing aids
  • Tips for reducing tinnitus and improving communication
  • Medical referral (medical problems identified that should be evaluated by a physician, primary doctor or an ear, nose and throat specialist, ENT)

If you are having doubts about your hearing, feel you are experiencing hearing problems and would like to get it checked, simply contact us via form or call us on 0208 455 4210 today to book a hearing test appointment.

We have hearing care professional centres throughout North London to visit in Golders Green, Potters Bar, Elstree and more.

- Nathan Gluck Hearing Care - 

0800 781 0422

Taking care of your hearing health

Managing Hearing Loss When On The Phone